PersonalisedCanvasesand Gifts

Personalised Canvases and Gifts

  • How quickly will you dispatch my order?
  • What are my UK or Worldwide delivery options and costs?
  • I'm ordering more than one product - can my postage by combined?
  • I've selected 'UK Standard Delivery' - when will I receive my order?
  • I've selected 'UK Courier Delivery' - when will I receive my order?
  • Do you deliver Offshore?
  • How will I know my order is on its way?
  • Can I track my order and do I need to be in to sign for it?
  • Can I get my order in a morning or Saturday slot?
  • What is your return policy?

How quickly will you dispatch my order?

Don't worry – we're super quick! We dispatch all orders received by 2:00pm on weekdays the very same day meaning you never have to wait too long for your order.

If you need your order quickly, simply place your order by 2:00pm and select our courier option which then guarantees your delivery the very next working day.

Spend over £30 (before delivery costs) in a single transaction to receive FREE delivery within the UK. Free delivery, in most cases, will be via first class Royal Mail.

What are my UK or Worldwide delivery options and costs?

We deliver to most countries around the World.

All international deliveries use a tracked postal service, which normally takes up to 7 working days to receive.

For any order containing a large canvas print, we always use a courier delivery service - so someone will need to be in to sign for your parcel.

For orders containing a large Canvas Print
Delivery ServicesDelivered to your door1 Product2-10 Products11+ Products
Courier UK Delivery1 working day*Signature or safe place required£5.99£7.49£9.49
European Delivery5-7 working days*No signature required but fully trackable£24.99£34.99£44.99
Rest of the World Delivery5-7 working days*No signature required but fully trackable£34.99£44.99£54.99

*On orders placed before 2:00pm. Deliveries Monday - Friday only. Signature or safe place required.

For orders NOT containing a Canvas Print

Delivery ServicesDelivered to your door1 Product2-5 Products6-10 Products11+ Products
Standard UK Delivery
(Royal Mail 1st Class)
1 - 5 working daysNo signature required£2.49£2.99£3.99£5.99
Courier UK Delivery1 working day*Signature or safe place required£5.99£6.49£7.49£9.49
European Delivery5-7 working days*No signature required but fully trackable£4.99£6.99£7.99£12.99
Rest of the World Delivery5-7 working days*No signature required but fully trackable£7.99£9.99£10.99£15.99

*On orders placed before 2:00pm. Deliveries Monday - Friday only. Signature or safe place required.

Your order confirmation email will confirm the delivery service used and, where applicable, how to track your order.

Spend over £30 (before delivery costs) in a single transaction to receive FREE delivery within the UK. Free delivery, in most cases, will be via first class Royal Mail.

I'm ordering more than one product - can my postage by combined?

Yes. For example our standard UK delivery charges are £2.49 for one product, or just £3.99 for between 2 and 10 products.

The information below details the combined option on all our products:

For orders containing a Canvas Print

Delivery Services1 Product2-10 Products11+ Products
Courier UK Delivery£5.99£7.49£9.49
European Delivery£24.99£34.99£44.99
Rest of the World Delivery£34.99£44.99£54.99

For orders NOT containing a Canvas Print

Delivery Services1 Product2-5 Products6-10 Products11+ Products
Standard UK Delivery
(Royal Mail 1st Class)
£2.49£2.99£3.99£5.99
Courier UK Delivery£5.99£6.49£7.49£9.49
European Delivery£4.99£6.99£7.99£12.99
Rest of the World Delivery£7.99£9.99£10.99£15.99

Spend over £30 (before delivery costs) in a single transaction to receive FREE delivery within the UK. Free delivery, in most cases, will be via first class Royal Mail.

I've selected 'UK Standard Delivery' - when will I receive my order?

We use Royal Mail's first class service. First class post normally takes 1-2 working days to arrive but in busy periods can take as much as 5 working days. Please note that first class post is not a trackable service. Whilst 90% of Royal Mail's deliveries are received the next day, we sadly can't guarantee the exact day your order will arrive. Sorry!

If your order is needed by a specific date, we recommend you pay the additional £3.49 to upgrade to our next day courier service, which will be delivered within a 1 hour timeslot.

I've selected 'UK Courier Delivery' - when will I receive my order?

If your order is received before 2:00pm, and you have upgraded to 'Courier Delivery', you can expect your order the very next working day.

Orders received after 2:00pm and at weekends will be received within 2 working days.

We use Interlink Express as our courier who will communicate directly with you via text and email via their 'Predict' service. You will receive a text and an email once your parcel has been dispatched, confirming the delivery date and providing an opportunity to reschedule.

You will then receive a second email and text on the morning of your delivery confirming your one-hour time slot, with options to rearrange if this time doesn't suit, or to nominate a safe place to leave your parcel.

As this is a third party courier service, we cannot be held responsible for any delivery delays as these are outside our control. However, in the unlikely event of your parcel not turning up on time, please follow the links on your email or text to communicate with Interlink directly.

Do you deliver Offshore?

We certainly do. Please see below:

AreaCostService
Isle of Wight£11.992 day service
Scottish Highlands£11.992 day service
Republic of Ireland£11.992 day service
Scottish Islands£15.992 day service
Channel Isles, Isle of Man, Scilly Isles£15.992 day service
Northern Ireland£15.992 day service

How will I know my order is on its way?

Zippi will send you a confirmation email once your order has been placed, and then a dispatch email once your order has been processed and posted out.

For orders containing a large canvas, or if you have upgraded to courier delivery, you will also receive the following communications in real-time from Interlink the moment your order is dispatched:

ShippedYou'll get a text and an email once the parcel has been despatched confirming the delivery date, and options to reschedule
Out for deliveryYou'll get a second text and email on the morning of your delivery confirming your one-hour delivery slot and options to rearrange or to give instructions to leave in a safe place. The email will also give you a clickable link to follow your parcel's progress – right the way to your door. It will even tell you your driver's name!
interlink example

Can I track my order and do I need to be in to sign for it?

Standard Delivery

If you have selected standard delivery, your order will be dispatched by first class post, which is not a trackable or guaranteed service, and doesn't require a signature. First class post normally takes 1-2 working days to arrive but in busy periods can take as much as 5 working days. Whilst 90% of Royal Mail’s deliveries are received the next day, we sadly can’t guarantee the exact day your order will arrive. Sorry!

Courier Service

For orders containing a large canvas, or if you have upgraded to courier delivery, you will receive the following communications in real-time from Interlink the moment your order is dispatched:

ShippedYou'll get a text and an email once the parcel has been despatched confirming the delivery date, and options to reschedule
Out for deliveryYou'll get a second text and email on the morning of your delivery confirming your one-hour delivery slot and options to rearrange or to give instructions to leave in a safe place. The email will also give you a clickable link to follow your parcel's progress – right the way to your door. It will even tell you your driver's name!
interlink example

Can I get my order in a morning or Saturday slot?

For our upgraded Courier Service to UK addresses (or orders containing a large canvas print) we are pleased to offer alternative delivery options at the additional charges below:

For orders OVER £30
UK AM (by 12:00)£11.99
UK Saturday delivery£3.99
UK Sunday delivery£3.99
For orders UNDER £30
UK AM (by 12:00)£11.99
UK Saturday delivery£9.99
UK Sunday delivery£9.99

What is your return policy?

As our Goods are made to order and personal to you, you will not be able to cancel your order once an order confirmation has been sent. However, in the unlikely event there is a manufacturing fault with your product, you can return all orders under £100 for a replacement. All we ask is that the product is returned within 7 days of receipt, must be in the same condition as it left us, and is securely packaged along with the order form/order number and reasons for returning the products. Please obtain proof of posting. Your postage cost will also be refunded in the event of a manufacturing fault with your product.

Return Address:

Zippi Ltd
Unit M Studio
West Quay Industrial Estate
Southampton
Hants
SO15 1GZ

*FREE Delivery on all UK Mainland orders over £30, Same Day Despatch (before 2:00pm) on all products except skins and cushions.