Delivery

PersonalisedCanvasesand Gifts

Personalised Canvases and Gifts

  • How quickly will you dispatch my order?
  • What are my UK or Worldwide delivery options and costs?
  • I'm ordering more than one product - can my postage by combined?
  • I've selected 'FREE Standard UK Delivery' - when will I receive my order?
  • I've selected 'First Class UK Delivery' - when will I receive my order?
  • I've selected 'UK Courier Delivery' - when will I receive my order?
  • Do you deliver Offshore?
  • How will I know my order is on its way?
  • Can I track my order and do I need to be in to sign for it?
  • Can I get my order in a morning or Saturday slot?
  • What is your return policy?

How quickly will you dispatch my order?

Don't worry – we're super quick! We dispatch all orders received by 2:00pm on weekdays the very same day meaning you never have to wait too long for your order.

If you need your order quickly, simply place your order by 2:00pm and select our courier option which then guarantees your delivery the very next working day.

Delivery of all orders within mainland UK is absolutely FREE.

What are my UK or Worldwide delivery options and costs?

We deliver to most countries around the World.

All international deliveries use a tracked postal service, which normally takes up to 7 working days to receive.

For any order containing a canvas print or framed print - someone will need to be in to sign for your parcel.

Delivery ServicesDelivered to your door1 Product2-5 Products6-10 Products11+ Products
Standard UK Delivery
(Royal Mail 2nd Class)
2 - 4 working daysNo signature requiredFREE
First Class UK Delivery
(Royal Mail 1st Class)
1 - 2 working daysNo signature required£0.99
Courier UK Delivery
(1 Hour Time-slots)
1 working day*Signature or safe place required£3.99
European Delivery5-7 working days*No signature required but fully trackable£4.99£6.99£7.99£12.99
Rest of the World Delivery5-7 working days*No signature required but fully trackable£7.99£9.99£10.99£15.99

*On orders placed before 2:00pm. Deliveries Monday - Friday only. Signature or safe place required.

Your order confirmation email will confirm the delivery service used and, where applicable, how to track your order.

I'm ordering more than one product - can my postage by combined?

For all UK deliveries we charge a flat rate delivery fee regardless of how many products you buy.

For European and International orders the below details the combined optiosn on our products:

Delivery Services1 Product2-5 Products6-10 Products11+ Products
European Delivery£4.99£6.99£7.99£12.99
Rest of the World Delivery£7.99£9.99£10.99£15.99

I've selected 'FREE Standard UK Delivery' - when will I receive my order?

We use Royal Mail's second class service. Second class post normally takes 2-3 working days to arrive but in busy periods can take as much as 7 working days. Please note that first class post is not a trackable service. Whilst most of Royal Mail's deliveries are received within 2-3 working days, we sadly can't guarantee the exact day your order will arrive. Sorry!

If your order is needed by a specific date, we recommend you pay the additional £3.99 to upgrade to our next day courier service, which will be delivered within a 1 hour timeslot.

I've selected 'First Class UK Delivery' - when will I receive my order?

We use Royal Mail's first class service. First class post normally takes 1-2 working days to arrive but in busy periods can take as much as 5 working days. Please note that first class post is not a trackable service. Whilst 90% of Royal Mail's deliveries are received the next day, we sadly can't guarantee the exact day your order will arrive. Sorry!

If your order is needed by a specific date, we recommend you pay the additional £3.00 to upgrade to our next day courier service, which will be delivered within a 1 hour timeslot.

I've selected 'UK Courier Delivery' - when will I receive my order?

If your order is received before 2:00pm, and you have upgraded to 'Courier Delivery', you can expect your order the very next working day.

Orders received after 2:00pm and at weekends will be received within 2 working days.

We use Interlink Express as our courier who will communicate directly with you via text and email via their 'Predict' service. You will receive a text and an email once your parcel has been dispatched, confirming the delivery date and providing an opportunity to reschedule.

You will then receive a second email and text on the morning of your delivery confirming your one-hour time slot, with options to rearrange if this time doesn't suit, or to nominate a safe place to leave your parcel.

As this is a third party courier service, we cannot be held responsible for any delivery delays as these are outside our control. However, in the unlikely event of your parcel not turning up on time, please follow the links on your email or text to communicate with Interlink directly.

Do you deliver Offshore?

We certainly do. Please see below:

AreaCostService
Isle of Wight£10.491 day service
Scottish Highlands£10.492 day service
Republic of Ireland£10.492 day service
Scottish Islands£14.492 day service
Channel Isles, Isle of Man, Scilly Isles£14.492 day service
Northern Ireland£14.492 day service

How will I know my order is on its way?

Zippi will send you a confirmation email once your order has been placed, and then a dispatch email once your order has been processed and posted out.

For orders containing a large canvas, or if you have upgraded to courier delivery, you will also receive the following communications in real-time from Interlink the moment your order is dispatched:

ShippedYou'll get a text and an email once the parcel has been dispatched confirming the delivery date, and options to reschedule
Out for deliveryYou'll get a second text and email on the morning of your delivery confirming your one-hour delivery slot and options to rearrange or to give instructions to leave in a safe place. The email will also give you a clickable link to follow your parcel's progress – right the way to your door. It will even tell you your driver's name!
interlink example

Can I track my order and do I need to be in to sign for it?

Standard Delivery

If you have selected standard delivery, your order will be dispatched by second class post, which is not a trackable or guaranteed service, and doesn't require a signature. Second class post normally takes 2-3 working days to arrive but in busy periods can take as much as 7 working days. Whilst most of Royal Mail’s deliveries are received within 2-3 working days, we sadly can’t guarantee the exact day your order will arrive. Sorry!

Courier Service

For orders containing a canvas, or if you have upgraded to courier delivery, you will receive the following communications in real-time from Interlink the moment your order is dispatched:

ShippedYou'll get a text and an email once the parcel has been dispatched confirming the delivery date, and options to reschedule
Out for deliveryYou'll get a second text and email on the morning of your delivery confirming your one-hour delivery slot and options to rearrange or to give instructions to leave in a safe place. The email will also give you a clickable link to follow your parcel's progress – right the way to your door. It will even tell you your driver's name!
interlink example

Can I get my order in a morning or Saturday slot?

For our upgraded Courier Service to UK addresses (or orders containing a canvas print) we are pleased to offer alternative delivery options at the additional charges below:

UK AM (by 12:00)£7.49
UK Saturday delivery£7.49
UK Sunday delivery£7.49
UK AM (by 10:30)£16.49

What is your return policy?

As our Goods are made to order and personal to you, you will not be able to cancel your order once an order confirmation has been sent.

However, in the unlikely event there is a manufacturing fault with your product, you can return all orders under £100 within 7 days for a replacement. Please email us here with your order number and specific details of the manufacturing fault with your product so our customer services team can investigate the issue and confirm what to do next.

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