Privacy Policy

Introduction

We are a limited company registered in England and Wales (registration number 08916370) under the name Zippi; the address of our registered office is Unit M Studio, West Quay Road Industrial Estate, Southampton, Hampshire, SO15 1GZ. We are registered as a data controller with the ICO. Zippi has designated a Data Controller who can be contacted by email at info@zippi.co.uk or by post at our registered office.

Zippi is committed to respecting the privacy rights of visitors to its website and its various apps. This privacy notice explains how we collect, store and use personal data about you when you visit the webite or our apps, make purchases from us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

What personal information do we collect about you?

When you access Zippi, register an Account on the website or purchase a product from Zippi, we may collect some or all of the following personal data about you:

A username and password;
Name,
Billing and delivery addresses, email address and phone number(s);
Payment Method details;
Your Images and other User Content;
Correspondence via email and live chat between you and Zippi
Communication preferences for Zippi;
Browsing activity on the website

Any third party data supplied such as name and address for the purposes of sending a product to will not be used for any other purpose.

Your personal information and how it is used?

Your personal data will be collected, processed, stored and used by Zippi, and on some occasions by contracted data processors only.

When you place an order or create an account on the Zippi website and agree to our terms and conditions, you agree that we need to process certain data that allows Zippi:

To provide the Zippi service to you in accordance with our agreement;
To create personalised Products selected by you;
To associate your Account, and your Product purchases, with you, and to verify your identity;
To tailor aspects of Zippi (including its search function and offers) to you;
To process payments you make for Products;
To pass your Product order for delivery by third party deliverers engaged by us;
To provide customer support and improve your customer experience;
To contact you by email and mobile communication (such as text message) and "push" notification) in relation to the products or services you have purchased.
If you’ve told us it’s OK (or unless you’ve asked us not to after a purchase), we would like to contact you to provide information about products or services we think might interest you. You may withdraw this consent at any time.

For legitimate business reasons we will also process your data for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you.

We do only pass payment data to our Merchant in encrypted format and do not store any payment data.

Any phone number provided in connection with an order will be passed to our delivery company to enable the delivery company to provide a seamless delivery service. If you would prefer the delivery company not o have a telephone number then please do not provide one on your order.

Anonymous information about your use of the Zippi website may be collected including web browser and the last link you clicked to arrive at the Zippi website.. You cannot be identified from any of this information. It enables us to compile statistics on usage, and to help refine advertising to you.

Personal Data Disclosure

We will not disclose any of your personal data, other than to contracted data processors such as delivery and payment service providers. To enable us to provide our service, we share data with the following categories of organisations:

Information technology software companies
Payment processing companies
Manufacturers
Delivery and courier services
Advertising and marketing services companies
We will not share your data with any other categories of organisation without your permission unless:

we are legally obliged to do so - for example, pursuant to a court order or for the purposes of prevention of crime.
we are in negotiations with a third party for the sale or purchase of any of Zippi’s business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
Zippi, or substantially all of its assets, is acquired by a third party, in which case personal data held by Zippi about its customers will be one of the transferred assets; or
We wish to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

Preferences for Email and Text

When you sign up, we will ask you if you’d like to receive information about other products and services. The emails and mobile communication (such as text (SMS) and "push" notification). You can change your preferences at anytime on the Account Details page. Alternatively, you can click “Unsubscribe” on any email you receive or reply “STOP” to an SMS.

When you make a purchase or when we have important information to tell you about your account, you will receive service messages to keep you up to date.

Your Rights under GDPR

Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:

The right to receive a copy of your data free of charge (know as a Subject Access Request)
The right to receive certain data in an electronic format that can be given to another provider (a portability request)
The right to have data corrected if it is inaccurate
The right to ask us to stop processing or object to processing under certain circumstances
The right to ask us to erase data in certain circumstances
The right to withdraw consent at any time when that is the legal basis for our processing
To unsubscribe or opt out of communications as a customer
To discuss any of these rights, please contact Customer Services.

Additionally, you have the right to lodge a complaint with the Data Protection regulator. In our case, this is the Information Commissioner's’ Office in the UK. Details of how to contact them can be found at ICO.org.uk.

Third Party Website Links

Where we link to the websites of third parties. If you follow a link to any of these websites, then please note they have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.

Zippi Security

Significant technical & organisational measures are in place to guard against unauthorised processing of personal data & against accidental loss or damage to personal data. We believe the measures implemented by our site reduce the likelihood of security issues to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally.

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